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Terms and Conditions

Milebrook House Hotel Terms and Conditions

Please take a moment to read our terms and conditions

Cancellation

Your booking is made with James Sheehan & Zoe Carter trading as Milebrook House Hotel and represents a legally binding contract between you and the hotel. Guests are charged a pre payment of the first night’s stay after reservation. Guests will not be charged the first night if they cancel the reservation within 48 hours before the date of the first nights stay.

External Wedding Parties

We also welcome bookings from guests attending local weddings.

Please note that discounted rates for late bookings are not refundable under any circumstances. Please note offers may not be used in conjunction with any other offer or special package rate. We require a valid credit/debit card to secure bookings and reserve the right to charge the card for cancellations falling outside the permitted time scales, as detailed above. By entering into this contract you are authorising us to make the above charges to the card.

Children

We welcome children from 4 years and upwards.

Damage

In the unlikely event of replacement, cleaning or repair being required to any item(s) belonging to the hotel, or the fabric of the hotel itself, because of wilful damage, or damage incurred because reasonable precautions have not been taken, we reserve the right to reclaim all and any costs incurred including loss of business by charging the credit card given to secure the booking without prior consent being required. Invoices will be supplied to support the claims/costs charged.

Special Dietary Requirements

We regret that we are not able to accommodate any person(s) with a serious and/or life threatening food allergy as we cannot guarantee the provenance of every item of food in our kitchen.

Parking

Hotel will not be responsible for theft or damage to any vehicles or contents of vehicles in our car park. Any vehicles parked at the Hotel are done so entirely at the drivers/owners risk.

No Smoking

Please note that Milebrook House is strictly non-smoking throughout. We ask guests to smoke outdoors away from the buildings. This policy includes all rooms. In the event you or any member of your party smoke in your suite or in the hotel we reserve the right to charge you £100 for specialist cleaning to make the room fit as a non smoking environment.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with Hotel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hotel, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.

Conduct/behaviour that we reasonably consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behaviour and/or any behaviour which other guests or staff find offensive in any way.

We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be paid prior to your departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

Loss of or Damage to Guests’ Property

We respectfully remind you that any items brought into the Hotel, its car parks or grounds including valuables and audio visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the guest or anyone connected to the guest’s event/stay at the Hotel, whether the items were left before, during or following the function.

However, subject to the paragraphs below, you should use your own insurance policies to claim the full amount of any loss or damage to your property prior to approaching or pursuing Milebrook House .

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property. However, in those circumstances, we are only liable up to the maximum sums under the Act. In all other circumstances, our total liability shall not exceed twice the daily rate charged for your Booking. (This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.)

In the unlikely event that an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of ours, our staff or agents, this will be evidence that it wasn’t our fault. In those circumstances, our liability is limited to the maximums under the Hotel Proprietors Act 1956 (HPA). If an incident is referred to the Police and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. We shall not be liable, in any circumstances, for any loss or damage to vehicles you bring to the hotel or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your Booking.

Limitation of Liability

We respectfully remind you that any items brought into the Hotel, its car parks or grounds including valuables and audio visual equipment, are brought in at your own risk. The Hotel shall not be held responsible for the damage or loss of any property owned by the Client or anyone connected to the Client’s event at the Hotel, whether the items were left before, during or following the function, other than as required under the HPA or any other applicable law.

The Hotel will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Hotel, its employees, contractor or agents or otherwise). The Hotel’s total liability shall not exceed the value of the charges received by it under the Contract.

Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.

A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Damage or Loss of Hotel Property

The guest is responsible for any damage caused by any member of his/her party, whether in the hired suite(s) or in any part of the Hotel and shall pay for such damage or loss of business caused as a result.

All items and furniture in your suite is the property of the Hotel. We therefore reserve the right to charge you for the full replacement cost for any item or piece of furniture removed from your room. If you, or any member of your party, damage any bedding or linen, we reserve the right to charge you for specialist cleaning. Lost keys will result in a charge for replacement keys being levied.

Jurisdiction

All Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. The Contract and any non-contractual obligations arising in connection with it are governed by English law. The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).

General Terms

  • If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.
  • In the event that one or more of the terms set out in these Terms and Conditions is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them.
  • No wine or other beverages or food may be brought into the hotel or grounds by the client or guests for consumption on the premises.
  • All prices are inclusive of VAT @ the current rate where appropriate.
  • Whilst Milebrook House has taken all reasonable steps to ensure that the information contained in its brochure, tariffs, leaflets and advertising is accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without prior notice if necessary.
  • No variation of these conditions shall be effective unless in writing and signed on behalf of Milebrook House.

Reservations: 01547 528 632 or Email hotel@milebrookhouse.co.uk